Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage with pet families through positive customer service interactions and manage a high volume of calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to work from home with a wired Ethernet connection
• Familiarity with custom software and programs such as Gmail, Google Calendar, and Zoom
• Previous experience in a remote work setting with minimal peer interactions
• Attendance at a mandatory 4-week intensive training program is required