Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Answer a high volume of customer service calls and document pet medical information
• Ensure punctuality and adherence to performance standards while providing stellar customer service

Required Qualifications, Training, and Education

• Experience in high call volume customer service or call center environments
• Wired Ethernet connection required; satellite internet and hotspots are not supported
• Ability to learn custom software and programs quickly
• Previous experience in a work-from-home environment
• Must attend a mandatory 4-week intensive training program at the start of employment