Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Provide customer service by engaging with pet families and answering a high volume of calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Ability to work in a remote environment with a wired Ethernet connection
• Familiarity with software programs such as Gmail, Google Calendar, and Zoom
• Must attend a mandatory 4-week intensive training program at the start of employment
• Dependability in meeting attendance and performance standards