Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive customer interactions and manage a high volume of service calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and hotspots are not supported
• Ability to quickly learn custom software and tools
• Previous experience in a remote work setting with minimal peer interactions
• Must attend a mandatory 4-week intensive training program at the start of employment