Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions and answer a high volume of customer service calls in a remote environment
• Gather and document pet medical information while meeting productivity and performance standards

Required Qualifications, Training, and Education

• Experience in customer service, preferably in a call center environment
• Ability to handle sensitive conversations with empathy and professionalism
• Dependability and flexibility in adhering to schedules and performance standards
• Strong organizational skills for accurate documentation and appointment scheduling
• Must be punctual and meet all attendance and work deadlines