Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications

• Experience in customer service, preferably in a call center environment
• Ability to handle emotional conversations with empathy and professionalism
• Dependable and flexible with a strong sense of ownership and sound judgment
• Ability to meet productivity, quality, and performance standards consistently
• Punctual and timely in meeting attendance and work deadlines