Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote setting.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

• Experience in customer service, preferably in a call center environment
• Ability to handle emotional conversations with empathy and care
• Dependability and flexibility in adhering to schedules and performance standards
• Strong organizational skills for documenting information accurately
• Must be punctual and timely in meeting attendance and work deadlines