Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

• Experience in customer service roles, preferably in a call center environment
• Ability to handle sensitive emotional conversations with empathy and professionalism
• Dependable and flexible with a strong sense of ownership and sound judgment
• Must be punctual and adhere to attendance and performance standards
• Ability to work effectively in a remote environment