Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions and answer a high volume of customer service calls
• Gather and document pet medical information while adhering to performance standards

Required Qualifications, Training, and Education

• Experience in high call volume customer service or call center environments
• Ability to quickly learn custom software and various online tools
• Must have a wired Ethernet connection; satellite internet and hotspots are not supported
• Must attend a mandatory 4-week intensive training program at the start of employment
• Ability to sit for extended periods and lift up to 15 pounds