Veterinary Care Coordinator

Job Summary

Providing exceptional client support, the part-time Remote Care Coordinator will manage high volumes of incoming calls and emails, assist with appointment scheduling, and collaborate with virtual team members to enhance the client experience in a remote setting.

Key responsibilities

• Deliver top-notch client experiences by addressing inquiries via phone and email related to appointments and pet care
• Triage calls and route them to appropriate team members while managing administrative tasks such as rescheduling appointments
• Utilize various software platforms to document interactions and communicate effectively with team members

Required qualifications

• At least 1 year of experience in a high-volume call center, preferably in the health industry
• Proficiency in handling a significant volume of emails and calls daily
• Experience with CRM software, such as Zendesk and Vetspire
• Strong organizational skills and ability to thrive in a fast-paced environment
• Access to a quiet workspace for professional communication during shifts