Veterinary Care Coordinator

Job Summary

Providing compassionate customer service, the full-time Veterinary Care Coordinator will engage in emotional conversations with pet families regarding end-of-life care while working remotely in a high-volume call center environment.

Key responsibilities

• Guide emotional conversations related to end-of-life and quality-of-life care for pets
• Answer a high volume of customer service calls and document pet medical information accurately
• Meet productivity and performance standards while providing exceptional service to pet families and veterinarians

Required qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and tools such as Gmail and Google Calendar
• Previous experience working in a remote environment with minimal peer interactions
• Dependability and punctuality in meeting attendance and performance standards
• Must have a hard-wired Ethernet connection for reliable internet access