Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities:

• Engage in positive interactions with pet families and provide customer service
• Answer a high volume of customer service calls in a remote environment
• Gather and accurately document pet's medical information, schedule appointments, and provide compassionate end-of-life care

Required Qualifications:

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs
• Previous experience in a work-from-home environment or minimal peer interactions
• Punctuality and attendance for the entire duration of the shift
• Must attend a mandatory 4-week intensive training program at the beginning of employment