Veterinary Customer Experience Trainer

Job Summary

A company is looking for a Customer Experience Training Specialist (Veterinary-Focused).

Key Responsibilities

• Designs, develops, and delivers comprehensive training programs for customer service staff and leaders
• Manages and maintains the Five9 contact center system to align with business needs
• Conducts quality audits and collects training metrics to measure program effectiveness and recommend improvements

Required Qualifications

• Bachelor's degree in business management, business administration, education, or related field
• 5+ years of experience in a professional training environment, with at least 2+ years in instructional design
• Experience in a contact center environment with a focus on Five9 administration preferred
• Strong interpersonal skills with the ability to interface effectively at all organizational levels
• Prior experience in the insurance industry is preferred, including a Life & Health or Property & Casualty insurance license