Veterinary Customer Retention Associate
Job Summary
To support a growing veterinary community, the full-time Veterinary Customer Retention Associate will proactively engage with clients through various communication channels, identify at-risk customers, and enhance user experience on the platform while working remotely.
Key responsibilities
- Identify and reach out to clinics at risk of disengagement through phone, email, live chat, and video conferencing
- Train and educate existing users to deepen their engagement with the Vetcove platform
- Gather customer feedback to inform platform improvements and collaborate with cross-functional teams
Required qualifications
- Bachelor's degree
- 1-3 years of relevant customer-facing work experience
- Experience in the veterinary industry is strongly preferred
- Ability to deliver engaging presentations and demos
- Strong desire to help customers succeed
Complete Job Description
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