Veterinary Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to maintain strong relationships with customers.

Key Responsibilities

• Answer support messages from various channels to ensure excellent customer satisfaction
• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations
• Act as the primary point of contact for customers, addressing issues, concerns, or feedback

Required Qualifications

• Experience in the veterinary industry
• 4+ years of experience in support-related roles
• Experience in a fast-paced support environment
• Proactive in resolving support requests before escalating to Engineering
• Experience in a startup or small company is a plus