Veterinary Support Specialist

Job Summary

A company is looking for a Support Specialist to assist customers with product inquiries and issues.

Key Responsibilities

• Understand, categorize, and diagnose customer requests via various communication channels
• Document customer interactions and ensure issues are fully resolved through follow-ups
• Assist in onboarding and training processes for products and services

Required Qualifications

• 3+ years experience in a veterinary hospital
• Understanding of veterinary terminology and workflows
• Availability to work overnights and weekends
• Experience using or installing veterinary practice software