Veterinary Support Specialist
Job Summary
To provide exceptional customer support, the full-time remote Veterinary Support Specialist will assist clients with product inquiries, diagnose issues, and ensure a positive experience through effective communication and problem resolution.
Key responsibilities
- Understand, categorize, and diagnose customer requests across various communication channels
- Document customer interactions and follow up to ensure issues are fully resolved
- Assist in onboarding and training customers to effectively utilize products and services
Required qualifications
- 3+ years of experience in a veterinary hospital
- Understanding of veterinary terminology and workflows
- Experience using or installing Instinct EMR
- Availability to work overnights and weekends
- Strong problem-solving skills and ability to manage high volumes of inquiries
Complete Job Description
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