Vice President, Client Success

Job Summary

A company is looking for a Vice President, Client Success - Technology (US Remote).

Key Responsibilities

• Lead a specialized client portfolio and nurture relationships to grow a profitable book of business
• Ensure alignment between organizational objectives and client needs to maintain profitable growth
• Develop short and long-term business strategies, including expanded offerings and solutions aligned with market trends

Required Qualifications

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with enterprise-level technology industry clients
• Proven ability to optimize large-scale, distributed environments and understand financial metrics of service delivery
• Experience serving large, complex Fortune 500 clients in fast-paced environments
• Demonstrated success in influencing and managing within matrix organizations