Vice President Client Success

Job Summary

A company is looking for a Vice President, Client Success Partner - BFSI.

Key Responsibilities

• Lead a specialized client portfolio across the BFSI vertical and nurture client relationships to grow a profitable book of business
• Ensure alignment between organizational objectives and client needs while maintaining profitable growth
• Develop and implement short and long-term business strategies, collaborating with various teams to deliver on client goals

Required Qualifications

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with BFSI clients
• Experience in sales processes, contact center operations, and financial metrics of successful service delivery
• Proven ability to influence and manage within matrix organizations
• Experience serving large, complex Fortune 500 clients in a fast-paced environment