Vice President, Customer Lifecycle Governance

Job Summary

A company is looking for a Vice President, Customer Lifecycle Experience & Governance (CLEG) to lead strategic initiatives and drive measurable outcomes.

Key Responsibilities

• Lead and evolve the CLEG methodology across all customer lifecycle phases
• Drive measurable outcomes by increasing SaaS renewal rates and generating new Annual Recurring Revenue (ARR)
• Chair the CLEG Governance Council and ensure alignment across various internal teams

Required Qualifications

• 15+ years of experience in enterprise SaaS program management or customer lifecycle leadership
• Proven record of driving renewal and ARR growth through customer success initiatives
• Expertise in value realization and executive stakeholder engagement
• Strong operational command of Salesforce, Gainsight, and Clari or similar tools
• Strategic mindset with a hands-on, results-driven execution style