Vice President of Account Management

Job Summary

Leading the strategy and performance of the Account Management organization, the full-time Vice President of Account Management will manage three teams to drive net revenue retention, expansion, and renewals while fostering a culture of curiosity and accountability in a remote work environment.

Key responsibilities

• Directly manage three Account Manager teams, setting the organizational vision and team culture
• Own revenue outcomes by meeting retention, expansion, and renewal targets for the full customer portfolio
• Build and refine operational processes, methodologies, and playbooks to enhance team performance and customer experience

Required qualifications

• 7+ years in Account Management, Customer Success, or Sales, with at least 5+ years in a management role
• Proven track record of achieving net revenue retention and expansion targets in a B2B SaaS environment
• Experience leading multi-team Account Management or Customer Success organizations in a high-growth SaaS company
• Deep understanding of the B2B SaaS customer lifecycle from onboarding to renewal and expansion
• Strong analytical skills with the ability to build and interpret retention and expansion dashboards