Vice President of Account Management

Job Summary

To build and scale the Account Management function, the remote full-time Vice President of Account Management will lead a team of Account Directors, establish effective processes, and drive revenue growth through strategic client partnerships.

Key responsibilities

• Design and implement the Account Management operating model, including frameworks for account segmentation and client engagement
• Recruit, coach, and develop a high-performing team of Account Directors while fostering a culture focused on client success and operational excellence
• Own account expansion targets, identifying opportunities for growth and collaborating with cross-functional teams to enhance client relationships

Required qualifications

• 10+ years of experience in Account Management, Client Services, or related client-facing roles
• Proven experience leading and developing Account Management or Client Success teams
• Demonstrated success in managing enterprise-level client relationships and driving revenue growth
• Strong understanding of account planning, client retention strategies, and executive relationship management
• Experience in eCommerce or digital consulting, particularly within the Shopify ecosystem