Vice President of Account Management

Job Summary

Leading three Account Manager teams, the full-time Vice President of Account Management will own the strategy and performance of the organization, focusing on net revenue retention, expansion, and renewals while fostering a high-performing culture in a remote work environment.

Key responsibilities

• Directly manage and develop three Account Manager teams across various market segments
• Own revenue outcomes by setting and achieving retention and expansion targets for the customer portfolio
• Build and refine operational playbooks and methodologies to scale the Account Management function effectively

Required qualifications

• 7+ years in Account Management or Sales, with at least 5+ years in a people-management role
• Proven track record in a B2B SaaS environment, specifically in net revenue retention and expansion
• Experience leading multi-team Account Management organizations in a high-growth SaaS company
• Strong analytical skills with the ability to build and interpret retention and expansion dashboards
• Background in integration, automation, or complex technical software is a significant plus