Vice President of Account Management

Job Summary

Leading the strategy and performance of the Account Management organization, the full-time Vice President of Account Management will manage three teams to drive net revenue retention, expansion, and renewals while fostering a high-performance culture in a remote work environment.

Key responsibilities

• Directly manage three Account Manager teams, setting the vision and culture for Account Management
• Own revenue outcomes, including net revenue retention and expansion targets, while executing rigorous forecasting
• Build and refine operational playbooks and methodologies to scale the Account Management function effectively

Required qualifications

• 7+ years in Account Management or Sales, with at least 5+ years in a people-management role
• Proven track record of managing net revenue retention and expansion in a B2B SaaS environment
• Experience leading multi-team Account Management organizations in a high-growth SaaS company
• Deep familiarity with the B2B SaaS customer lifecycle from onboarding to renewal and expansion
• Strong analytical skills with the ability to build and interpret retention and expansion dashboards