Vice President of Client Management

Job Summary

Leading a team of high-performing client managers, the full-time remote Vice President of Client Management will oversee client satisfaction and retention for Modern Health's largest accounts while driving strategic initiatives and building executive relationships.

Key Responsibilities

• Manage a team of 5-8 client managers/account directors responsible for key client accounts
• Develop and maintain executive relationships with clients, serving as an executive sponsor
• Co-lead the deployment of Value Management client methodology across the Client Management organization

Required Qualifications

• 20-25+ years of experience in client/account management or consulting roles, with a focus on leading P&Ls and global client relationships
• Preferred experience in healthcare or benefits consulting/administration
• Proven track record of managing teams and achieving strong retention and expansion outcomes
• Fluency in English; additional languages are a plus
• Strong analytical skills with the ability to translate customer data into strategic priorities