Vice President of Client Services

Job Summary

The full-time remote Vice President of Client Services will oversee client relations, operational effectiveness, and revenue generation while ensuring client satisfaction and retention across multiple locations.

Key responsibilities:

• Establish and maintain client account plans to achieve satisfaction and retention goals
• Support the development of client relationships and assist in account renegotiations and RFPs
• Identify and implement process improvements for operational effectiveness and client-specific requirements

Required qualifications:

• Master's or Bachelor's degree in Management, Business, or Marketing
• 7-10 years of relevant experience in Client Services or Account Management within the BPO or Customer Experience industry
• Experience supporting clients in the CX BPO healthcare sector
• Strong communication and negotiation skills
• Ability to manage multiple complex projects simultaneously