Vice President of Client Services

Job Summary

Leading client relations and operational effectiveness, the full-time Vice President of Client Services will manage revenue generation and client retention while supporting the launch and scaling of a new clinical pharmacy service line in a remote environment.

Key responsibilities

• Establish and maintain client account plans to enhance satisfaction and retention
• Support the development of client relationships and participate in account renegotiations and RFPs
• Implement process improvements for operational effectiveness and oversee the rollout of new healthcare service programs

Required qualifications

• Master's or Bachelor's Degree in Management, Business, or Marketing
• 10-15 years of experience in Client Management/Engagement
• Prior leadership experience in BPO/call center environments or healthcare operations
• Strong foundation in technology platforms and familiarity with AI-enabled tools
• Healthcare industry experience preferred, particularly in pharmacy operations or payer services