Vice President of Client Success

Job Summary

A company is looking for a VP of Client Success.

Key Responsibilities

• Execute a client success strategy focused on retention, expansion, and advocacy
• Lead and develop high-performing Strategic Account Executive and Customer Success Manager teams
• Directly manage client retention and identify software and services opportunities

Required Qualifications

• 10+ years of experience in Client Success, Account Management, or related leadership role in B2B SaaS
• Proven track record of increasing retention rates and driving upsell expansion
• Experience in scaling and leading high-performing Client Success teams
• Ability to translate complex client business outcomes into actionable strategies
• Strong client communication, presentation, and relationship-building skills