Vice President of Client Success

Job Summary

A company is looking for a Vice President, Client Success - Technology (US Remote).

Key Responsibilities

• Lead a specialized client portfolio across technology clients, ensuring alignment with organizational objectives
• Oversee P&L responsibilities and develop short and long-term business strategies for growth
• Build and sustain relationships with clients and internal teams to enhance business performance and client satisfaction

Required Qualifications

• 15+ years of business leadership experience, preferably in the customer experience industry
• In-depth knowledge of customer experience with enterprise-level technology clients
• Proven ability to combine vision, strategy, and tactics for organizational growth
• Understanding of sales processes and contact center operations
• Experience serving large, complex Fortune 500 clients in fast-paced environments