Vice President of Client Success

Job Summary

A company is looking for a VP, Enterprise Client Success.

Key Responsibilities

• Lead, hire, and develop a high-performing team of Enterprise Client Success Managers
• Define and operationalize the enterprise client success strategy across large-scale accounts
• Build and maintain executive-level relationships with key clients while driving growth opportunities

Required Qualifications

• 10+ years of experience in B2B or B2B2C client success or account management, including 5+ years in leadership roles
• Proven track record of managing large-scale client portfolios ($25M+ ARR)
• Experience in building and scaling client success organizations in complex environments
• Strong executive presence with experience engaging senior stakeholders
• Deep experience in driving revenue growth through expansion strategies in financial services or fintech