Vice President of Client Success

Job Summary

Owning the full post-sale client engine, the full-time salaried Vice President of Client Success will manage client retention, revenue growth, and delivery quality while leading a team of directors in a remote-first, AI-powered digital agency.

Key responsibilities

• Accountable for client retention and churn management across the entire portfolio
• Oversee revenue and net revenue retention, ensuring expansion from existing clients
• Lead strategic client conversations and ensure high-quality delivery standards

Required qualifications

• Proven experience in a client success or account management role with measurable retention and expansion results
• Experience managing distributed teams, including full-time employees and contractors
• Strong understanding of AI's impact on client delivery and experience operating in an AI-first environment
• Ability to communicate directly and transparently with clients and leadership
• Demonstrated capability to build and maintain performance standards in a lean organizational structure