Vice President of Client Success

Job Summary

Leading the Client Success organization, the full-time Vice President of Client Success will develop and execute strategies to enhance client satisfaction, retention, and growth while working remotely across the United States.

Key responsibilities

• Develop and implement the overall Client Success strategy for the client portfolio
• Build and maintain trusted relationships with C-suite leaders at strategic client organizations
• Lead and mentor a high-performing Client Success team, fostering a culture of accountability and continuous improvement

Required qualifications

• Bachelor's degree required; Master's degree preferred
• 12+ years of leadership experience in Client Success, Account Management, or related fields
• Experience managing executive relationships with healthcare organizations
• Strong commercial acumen with a background in renewals and contract negotiations
• Exceptional executive communication and influencing skills