Job Summary

A company is looking for a Vice President of Client Success.

Key Responsibilities:

• Develop and implement a standardized client success playbook to enhance client satisfaction, mitigate churn, and drive net portfolio growth
• Lead and mentor a global client success team, fostering a culture of client-centricity and high performance
• Collaborate with internal teams to ensure alignment and execution of company strategies

Required Qualifications:

• Minimum of 15 years of experience in a client-facing role with leadership across multiple companies
• Experience in a high-growth, PE-backed environment
• Proven track record of net portfolio growth and retention in a multi-SaaS product organization
• Experience leading client success initiatives for both Enterprise and SMB segments
• Exceptional leadership skills in a 100% distributed environment