Vice President of Client Support

Job Summary

A company is looking for a Vice President of Client Support.

Key Responsibilities

• Define and execute a multi-year support strategy to enhance service quality and improve key performance indicators
• Lead the transformation of support operations through the integration of generative AI tools
• Develop and mentor a leadership team to address capability gaps and improve organizational performance

Required Qualifications

• Bachelor's degree in Business, Communications, Computer Science, or a related field; Master's degree or MBA preferred
• 12+ years of experience in client support or service operations, with at least 5 years in a VP-level or senior director role
• Experience in higher education, healthcare, or corporate enterprises with complex client needs
• Proven track record in implementing generative AI tools to enhance support efficiency and client satisfaction
• Strong data orientation and experience with SaaS or enterprise technology platforms