Vice President of Coaching Operations

Job Summary

A company is looking for a Vice President of Coaching Service Delivery & Operations.

Key Responsibilities

• Define and advance a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability, and operational efficiency
• Ensure service delivery excellence for all coaching programs while establishing and monitoring KPIs related to utilization, productivity, and participant satisfaction
• Own full P&L responsibility for service delivery, conducting regular financial and operational reviews to identify opportunities for cost reduction and quality enhancement

Qualifications

• Bachelor's degree in business, management, social/behavioral sciences, or related field; Master's preferred
• 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting, or professional services
• Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams
• Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets
• Exceptional analytical skills and advanced proficiency in Microsoft Excel