Vice President of Contact Center
Job Summary
Leading the integration and modernization of enterprise telephony and contact center platforms, the full-time Vice President of Contact Center will collaborate with stakeholders to enhance customer experiences and operational efficiency in a remote setting.
Key responsibilities
- Define technology strategy and platform direction for shared services contact center processes in alignment with organizational objectives
- Drive modernization and consolidation of telephony platforms, enhancing scalability and customer experience
- Monitor system performance, identify areas for improvement, and ensure compliance with regulatory standards
Required qualifications
- Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field required; Master's degree preferred
- 10+ years of executive leadership experience in enterprise-wide contact center and customer experience platform strategy
- 7+ years of expertise in cloud-based contact center ecosystems, particularly AWS/Amazon Connect
- Proven experience in advancing AI-driven capabilities for customer engagement innovation
- Experience within healthcare or regulated industries preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
