Vice President of Customer Care

Job Summary

Driving the global customer care strategy, the full-time Vice President of Customer Care will establish operational standards and frameworks to enhance customer experience across all regions while collaborating with various departments in a remote setting.

Key Responsibilities

• Develop and execute a global customer care strategy aligned with commercial growth objectives
• Design and implement a consistent customer experience framework across all touchpoints
• Establish global standard operating procedures and drive continuous improvement initiatives

Required Qualifications

• Bachelor's degree required; advanced degree preferred
• 12+ years of progressive leadership experience in Customer Care or related functions
• Demonstrated experience leading global or multi-regional customer support organizations
• Proven track record in building and implementing global processes and operating models
• Strong experience with customer service technologies and performance analytics