Vice President of Customer Engagement

Job Summary

A company is looking for a Vice President, Customer Engagement.

Key Responsibilities

• Oversee the design and execution of analytics and insights strategy to support business growth
• Manage field training programs, sales technologies, and operational support for sales teams
• Direct omnichannel engagement strategies and ensure high-quality customer-facing materials

Qualifications

• 12+ years of experience in the pharmaceutical or biotech industry, including leadership roles
• Proven ability to lead cross-functional teams in a matrixed environment
• Experience aligning with senior leadership on strategic initiatives
• Deep expertise in sales systems and analytics tools
• Bachelor's degree required; advanced degree preferred