Vice President of Customer Experience

Job Summary

A company is looking for a Vice President, Customer Experience who will lead the professional training organization and Customer Success team to enhance the customer journey.

Key Responsibilities

• Develop and operationalize a comprehensive customer experience strategy across the customer lifecycle
• Align Customer Success and Professional Learning teams around shared KPIs and accountability for results
• Lead a network of contract facilitators, ensuring quality delivery and adherence to company standards

Required Qualifications

• 10+ years of leadership experience in K-12 education services, edtech, or professional learning organizations
• Demonstrated success in leading customer success or professional services teams
• Experience managing contract-based or distributed facilitator networks
• Strong understanding of district purchasing cycles and educator professional development
• Proven ability to design and implement scalable customer experience frameworks