Vice President of Customer Experience

Job Summary

A company is looking for a Vice President of Customer Experience (CX) & Engagement.

Key Responsibilities

• Lead the design of member experiences related to health care and well-being
• Develop and implement engagement strategies for members managing chronic conditions
• Establish an enterprise CX strategy and governance structure across multiple business units

Required Qualifications

• Bachelor's degree in Business, Marketing, Human-Centered Design, Psychology, Behavioral Science, or a related field
• 10+ years of experience in customer experience or health engagement, with at least 5 years in a senior leadership role
• Expertise in CX methodology, including journey mapping and human-centered design
• Proven ability to influence at the executive level and drive organizational change
• Strong knowledge of CX technology and data platforms, including CRM and AI-enabled services