Vice President of Customer Experience
Job Summary
Leading the transformation of customer experience capabilities, the full-time salaried Vice President of Customer Experience Product Transformation will define strategy and product roadmaps for AI-powered servicing across voice and digital channels while driving global deployment and optimization efforts.
Key responsibilities
- Establish and execute the product vision and multi-year roadmap for AI-powered customer experiences across various channels
- Design and optimize end-to-end self-service customer journeys, ensuring intuitive and accessible experiences
- Oversee the global deployment and continuous improvement of AI-powered customer experiences, partnering with cross-functional teams
Required qualifications
- 15+ years of experience in digital transformation, contact center, or servicing strategy/operations
- Proven leadership of large-scale customer experience or contact center transformation programs
- Experience managing multi-million-dollar transformation portfolios and influencing senior executives
- Strong understanding of AI-powered customer experience platforms and servicing operations
- Demonstrated ability to lead in highly regulated environments and build high-performing teams
Complete Job Description
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