Vice President of Customer Experience
Job Summary
To lead the transformation of customer success and advisory teams, the full-time remote Vice President of Customer Experience will oversee the development of a customer lifecycle operating model, ensuring a cohesive and consultative approach to client relationships while integrating advanced AI tools and technologies.
Key responsibilities
- Oversee customer success and advisory/delivery teams, guiding their evolution towards a customer-centric, product-focused model
- Design and implement the customer lifecycle operating model, including customer archetypes and recovery strategies
- Establish a single relationship owner for each customer, ensuring consistent contact throughout the customer journey
Required qualifications
- 10+ years of leadership experience in customer success or customer experience within B2B SaaS or services
- Proven track record of transforming operational teams into technical, consultative leaders
- Experience in designing and implementing customer lifecycle operating models and health scoring systems
- Demonstrated accountability for retention and net revenue retention (NRR) metrics
- Ability to integrate service delivery functions into a customer success organization effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
