Vice President of Customer Experience
Job Summary
Seeking an experienced Vice President of Customer Experience, the full-time remote leader will unify customer operations across three brands, owning the post-sales operating model and driving revenue growth, churn reduction, and exceptional service delivery through AI and automation.
Key responsibilities
- Lead and develop a multi-brand team focused on onboarding, customer success, and technical support
- Design and implement standardized processes and workflows to enhance operational efficiency and customer satisfaction
- Define and manage KPIs for customer experience functions, leveraging data to drive improvements and strategic initiatives
Required qualifications
- 10+ years in Customer Success, Onboarding, and/or Support, with VP/Senior Director experience overseeing multiple functions
- Proven track record of transforming operational workflows and improving customer experience metrics
- Hands-on experience with AI and automation tools relevant to customer operations
- Strong data fluency for building metrics frameworks and interpreting performance dashboards
- Bachelor's degree required; MBA preferred
Complete Job Description
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