Vice President of Customer Operations

Job Summary

Vice President of Customer Operations is a full-time, salaried position responsible for leading customer care transformation, driving digital innovation, and enhancing service delivery through strategic leadership and collaboration.

Key Responsibilities

• Develop and execute a strategic plan for Customer Operations focused on service excellence
• Lead workforce planning and talent development initiatives within Operations
• Drive digital transformation initiatives to modernize customer care and enhance customer experience

Required Qualifications

• 16+ years of leadership experience with a bachelor's degree in operations, healthcare, or a related field
• Proven experience in overseeing enterprise operational functions and leading cross-functional initiatives
• Expertise in operational governance, compliance, and risk mitigation
• Advanced proficiency in data analytics and business intelligence tools
• Experience in leading operational transformation and digital enablement initiatives