Vice President of Customer Service

Job Summary

A company is looking for a Vice President - Customer Service.

Key Responsibilities

• Develop and implement strategies for various customer contact functions to enhance satisfaction and operational efficiency
• Monitor and analyze performance metrics to ensure alignment with organizational goals and promote continuous improvement
• Establish and enforce policies and procedures for customer contact operations to ensure consistency and compliance

Required Qualifications

• Bachelor's Degree OR 4+ years of professional work experience
• 10+ years of experience in strategic leadership roles
• 5+ years of experience specific to customer contact operations
• MBA or advanced degree in Marketing or a related field preferred
• Deep understanding of telecommunications operations and market dynamics