Vice President of Customer Success

Job Summary

A company is looking for a Vice President, Customer Success.

Key Responsibilities

• Build, lead, and inspire a high-performing Customer Success team focused on retention and growth
• Develop and execute strategies to enhance customer retention and drive value
• Leverage data to measure Customer Success outcomes and refine operational processes

Required Qualifications

• 12+ years of leadership experience in account management or customer success
• 5+ years of experience managing second-line leaders
• Experience with B2B SaaS across all customer segments, particularly Mid Market and Enterprise
• Experience with international Customer Success organizations
• Experience collaborating with cross-functional stakeholders in sales, marketing, and product