Vice President of Customer Success

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Build and lead the Customer Success organization while managing global PSO, Support, and Renewals teams
• Develop metrics to increase customer retention and satisfaction, including customer health scores and engagement strategies
• Collaborate cross-functionally with Sales, Marketing, Product, and Engineering to enhance the customer experience

Required Qualifications

• 12+ years of experience in building and leading high-performing teams
• 7+ years in senior Customer Success roles with experience in PS, Support, Operations, and Account Management
• Experience in a Private Equity-owned organization
• Strong background in Identity and Access Management is preferred
• Eligible to work in the U.S. without restrictions