Vice President of Customer Success

Job Summary

A company is looking for a VP, Customer Success.

Key Responsibilities

• Develop and implement customer success strategy and set key performance indicators (KPIs)
• Lead and mentor a team of customer success managers to ensure high-quality project delivery
• Establish operational processes for customer onboarding, renewals, and support while tracking performance metrics

Required Qualifications

• Minimum 10 years of experience in Customer Success, with proven revenue goal achievement
• At least 5 years in a senior leadership role overseeing cross-functional teams
• Experience in managing complex technical programs and scaling project operations
• Bachelor's degree required; advanced degree in business, operations, or technology preferred
• Project Management Professional (PMP) certification is a plus