Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives
• Lead Customer Success Managers to manage relationships, adoption, and Net Revenue Retention (NRR)
• Oversee Technical Account Managers to provide proactive technical guidance and ensure service-level excellence

Qualifications

• 10+ years of experience in Customer Success, Service Delivery, or Technical Account Management, with 5+ years in a senior leadership role
• Proven track record of managing large customer portfolios and enterprise relationships
• Deep understanding of infrastructure architecture, SLAs, and cloud services
• Strong executive presence and ability to influence C-level stakeholders
• Experience with customer lifecycle technology (Salesforce, Gainsight, etc.)