Vice President of Customer Success

Job Summary

A company is looking for a Vice President, Digital, Media, & Ecommerce Customer Success.

Key Responsibilities

• Lead the execution of Joint Business Plans and develop customer engagement strategies
• Hire, train, and develop the customer success team while collaborating with cross-functional leaders
• Establish trust with C-Suite leadership and lead contract negotiations to foster sustainable partnerships

Required Qualifications

• Bachelor's degree; Master's preferred
• 15+ years of experience in leading complex businesses, with at least 7 years in customer-facing roles
• Proven track record in leading customer engagements and joint business planning
• Experience in Food, Drug, or Mass Merchandizing sectors
• Knowledge of digital media, e-commerce, and analytics preferred